Shipping policy
Shipping Details
At Plumeza, we strive to get your order to you as quickly and safely as possible. Below you will find all the information you need about our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or public holidays. During peak periods (sales, holidays), processing may take an additional 1–2 business days.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | Calculated at checkout |
| Express Shipping | 3–7 business days | Calculated at checkout |
| Free Shipping | 7–14 business days | Free on qualifying orders |
International Shipping
We ship to most countries worldwide. International delivery times vary by destination and can take 10–30 business days depending on local customs and postal services. Please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us. We will investigate the issue and do our best to resolve it promptly. Please allow a few extra days during peak periods before reaching out.
Incorrect Address
Please ensure your shipping address is correct at checkout. Plumeza is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at support@Plumeza.store.
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to us at support@Plumeza.store and we will be happy to help.