Refund Policy

At Plumeza, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items marked as final sale
• Perishable goods

Refund Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping charges are non-refundable.

Contact Us

If you have any questions about our refund policy, please contact us at support@Plumeza.store.